Account & Data Deletion

How to request deletion

What will be deleted

When we delete your PackWalked account, we delete (or permanently anonymise where appropriate) the following data associated with your account:

• Account profile (name, email, settings)
• Dogs and owners you've added
• Walk history (including notes and timestamps)
• Photos uploaded to PackWalked
• Location data and walk routes recorded for your walks

What may be retained (and why)

Some information may need to be retained for a limited period for legal and operational reasons:

• Billing / tax records (if you have ever had a paid subscription), to comply with legal and accounting requirements
• Fraud and security logs, retained for a limited time to protect users and the service

Timeframe

We aim to complete deletion requests within 30 days. We may contact you if we need to verify the request.